How can we help you?

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

PROCESSING: 

Please allow 2 - 5 business days of processing and production time for your order to ship out. 

SHIPPING COST:

Orders over $75 will have free shipping.Orders under $75 will be charged $4.50 for shipping. Full price will be displayed at checkout. 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. 

WHAT ABOUT REFUNDS AND RETURNS?

Due to the limited nature of our items, we offer exchanges and no refunds. Our return policy lasts 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or have received a faulty item, please reach out to us at support@artfullywren.com where we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error. 

CAN I CANCEL MY ORDER?

You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@artfullywren.com. All you need to do is send us an email with the subject line "CANCEL", and we will do our best to take care of you.

I ENTERED AN INCORRECT ADDRESS...

If you have misspelled or auto-filled your address incorrectly, notify us immediately via email at support@artfullywren.com.  Within 24 hours, reply to your order confirmation email with the correct information.

MY ITEM ARRIVED DAMAGED. WHAT NOW?

Despite our best efforts to get your product to you safe and sound, customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge. 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)